# Change Plan > Upgrade or downgrade your Avox plan in place, approve the change in PayPal, and what happens to price, limits, and billing option. Source: https://docs.theavoxai.com/billing/change-plan **Change plan** moves your existing subscription to a different plan **in place** - no new checkout and no re-entering billing details. You approve the new price in PayPal, and the switch happens as soon as PayPal confirms it. Only an **Admin** of your billing Switchboard can change the plan (see [Members and roles](https://docs.theavoxai.com/switchboard/members)). ## Where to find it - **Billing > Change plan** (the link under your plan card), or - **Billing > Manage subscription > Change plan**. The page shows the same plan cards as the pricing page, with the **Monthly**, **Yearly**, and **One-time** toggle opening on your current billing option. Your current plan's button reads **Current plan**; every other card reads **Switch to** followed by the plan name. On the **One-time** tab every card reads **Start one-time checkout** (see [Switching billing option](#switching-billing-option)). ## Changing plan **1. Open Change plan** Check that the toggle is on your current billing option (it opens there by default). **2. Click Switch to on the plan you want** The button shows "Switching plan" while Avox asks PayPal to move your subscription. **3. Approve in PayPal** PayPal usually needs you to approve the new price. A notice appears - "Approve the change in PayPal to move to" the new plan, "You stay on" your current plan "until you do" - with an **Approve in PayPal** button. Click it and approve. **4. Back in Avox** PayPal sends you back to **Billing** with "Plan change approved - Your new plan shows here as soon as PayPal confirms it - usually within a minute." When PayPal confirms, your plan switches and you get a dashboard notice "You're now on" the new plan. If PayPal doesn't need your approval, the switch is checked with PayPal and applied straight away - you see "You're now on the" new plan and land back on **Billing**. If PayPal hasn't shown the new plan yet, the notice reads "Plan change pending approval" - your move "applies as soon as PayPal confirms it. You stay on" your current plan "until then." ### While a change is waiting Until PayPal confirms, your plan card and **Manage subscription** show **Plan change pending approval**, and Manage subscription says your switch "is waiting for approval in PayPal. You stay on" your current plan "until PayPal confirms it." - If you back out in PayPal, you return to Change plan and see "Plan change cancelled - Nothing was approved in PayPal, so you're still on your current plan." The pending note goes away. - If you just close the window, a change that's still unapproved after 24 hours is cleared automatically. ## Price and timing - The new plan's price applies from your **next billing date**. - There's **no prorated charge or credit** for the rest of the current period - nothing is charged when you switch. - A Yearly subscription keeps its Yearly discount: it moves to the new plan's Yearly price (at today's Yearly discount), and keeps counting toward the same 12 payments. - A coupon discount belongs to the plan you bought with it. After a plan change, the new plan is billed at its regular price for your billing option. ## What happens to your limits Your new plan's limits (connections, Switchboards, templates, Flows, automations, automation credits) apply as soon as the change is confirmed. - **Upgrading** - the higher limits are available straight away. - **Downgrading** - nothing you already have is deleted or paused. The lower limits apply the next time you add something: while you're at or over a limit, creating another one of that thing is refused until you're back under it. For example, connecting another number shows [AVX-3009](https://docs.theavoxai.com/error-codes/avx-3009), resuming a paused number shows [AVX-3021](https://docs.theavoxai.com/error-codes/avx-3021), and new templates, Flows, or automations show [AVX-3014](https://docs.theavoxai.com/error-codes/avx-3014), [AVX-3033](https://docs.theavoxai.com/error-codes/avx-3033), or [AVX-3068](https://docs.theavoxai.com/error-codes/avx-3068). ### API access Each plan either includes API access or doesn't, and the plan cards list **API access** on the plans that include it. Moving to a plan without it doesn't delete your [API keys](https://docs.theavoxai.com/connections/api-keys): they stay listed, but they stop sending ([`api_not_in_plan`](https://docs.theavoxai.com/api/errors#api_not_in_plan)) and new keys can't be created or rotated. Move back to a plan with API access and the same keys work again. The live limits for every plan are on [Plans](https://docs.theavoxai.com/plans). ## Switching billing option A plan change keeps your billing option: Monthly stays Monthly and Yearly stays Yearly. If you pick a plan on the other tab, you see "You're on Monthly billing" (or Yearly) - "Plan changes keep your billing option." To move to a different billing option: | From | To | How | | --- | --- | --- | | Monthly | Yearly | Contact [Support](https://docs.theavoxai.com/support), or [cancel](https://docs.theavoxai.com/billing/cancel) and subscribe again on Yearly. | | Yearly | Monthly | Contact [Support](https://docs.theavoxai.com/support), or cancel and subscribe again on Monthly. Cancelling yourself before 12 payments has the $8 early-cancellation fee, so ask Support first (**Request help / refund** in Manage subscription). | | Monthly or Yearly | One-time | Cancel first. **Start one-time checkout** on a live plan shows "You already have a plan - change it instead" - "A one-time purchase can only start once your current plan has been cancelled." After you cancel, the same button opens checkout. | When you subscribe again after cancelling, the new plan takes over as soon as it starts and the old one ends at that moment. ## Plans that can't be switched here | Your plan | What you see | What to do | | --- | --- | --- | | Paid **One-time** (a year upfront) | "Your plan is paid up for the year, so it can't be switched here - contact support and we'll sort it out." | Open a ticket in [Support](https://docs.theavoxai.com/support). | | **Cancelled** and running out its paid time | The page says "Your current plan is cancelled - picking a plan starts a new checkout that replaces it straight away." Buttons read **Subscribe to** a plan, or **Subscribe again**. | Pick a plan - it opens checkout, and the new plan replaces the old one immediately. | | **Payment due** or **Paused** | "Your plan needs to be active to switch - sort out the payment first." | Fix the payment (see [Failed payments](https://docs.theavoxai.com/billing#failed-payments)), then try again. | | Not billed through PayPal (a plan added by Avox, a business plan paid by invoice, or a plan a free code or gift switched on) | "Your plan is managed by the Avox team - contact support to change it." | Open a ticket in [Support](https://docs.theavoxai.com/support). | | No plan yet | "Subscribe to a plan first from the pricing page." | Buy a plan at [avox.com/pricing](https://avox.com/pricing). | ## Other messages These show as **Couldn't change your plan** with the reason underneath: - "You're already on that plan" - pick a different one. - "PayPal couldn't change that plan" - PayPal refused the change. Nothing changed; try again later. - Yearly billing for the chosen plan "isn't available right now - try again shortly." - "Only a Switchboard Admin can manage billing. Ask an Admin to make this change." - ask an Admin of your billing Switchboard. - "Too many requests" - wait a minute and try again. ## Emails When the switch is confirmed, a **Plan changed** email names your old and new plan. The full list of billing emails is on [Invoices](https://docs.theavoxai.com/billing/invoices#emails-about-payments).