# Avox Features > Every feature Avox adds around the WhatsApp Business Platform - the shared inbox, contacts, calls, templates, Flows, automation, billing, security and the API - in brief, with a link to each full page. Source: https://docs.theavoxai.com/features Avox is a dashboard and API built around Meta's WhatsApp Business Platform. This page is the short version of everything it does, grouped the same way as the docs sidebar. Each item links to its full page. For the WhatsApp capabilities Avox is built on, see [WhatsApp products](https://docs.theavoxai.com/products). - [Workspace](#workspace): Overview, Inbox, Contacts, Calls and Analytics. - [Connections](#connections): Connect numbers, forward messages, API keys and health. - [Templates](#templates): Build, submit and track Meta-approved templates. - [Flows and automation](#flows-and-automation): Forms inside WhatsApp and replies that run on their own. - [Plans and billing](#plans-and-billing): Your plan, credits and Meta's charges. - [Developers](#developers): The Avox API and step-by-step integrations. ## Workspace The dashboard's home page and the places your team works with customers every day. - **[Overview](https://docs.theavoxai.com/overview)** - your dashboard's home page: stat cards (including **Est. Meta cost**), recent activity, message and delivery charts, and an alert bar when something needs attention. - **[Inbox](https://docs.theavoxai.com/inbox)** - every conversation, visible to your whole team, with a composer that follows WhatsApp's [24-hour messaging window](https://docs.theavoxai.com/whatsapp/messaging-window). The chat header counts down the time left to reply, and you can add tags and categories to the customer right there. - **[Contacts](https://docs.theavoxai.com/contacts)** - every phone number that's messaged you, searchable, with links to each contact's conversation and call history. Group customers with [tags and categories](https://docs.theavoxai.com/contacts#tags-and-categories) in any colour, and each contact gets a [generated avatar](https://docs.theavoxai.com/contacts#contact-avatars) in their category's colour and shape. - **[Calls](https://docs.theavoxai.com/calls)** - your WhatsApp call history, with search and filters by direction, outcome, length, tags, categories and date, and **Request calling permission** to ask a customer if you can call them. - **[Analytics](https://docs.theavoxai.com/analytics)** - message volume, delivery, and response time over longer periods. Included on the Growth and Business plans. - **Search** - search the dashboard from the header, or press `Ctrl` + `K` (`Cmd` + `K` on a Mac), to jump to any page or setting, run an action, or find an answer. ## Connections Everything about the WhatsApp numbers you connect, and how your own systems reach them. - **[Connections](https://docs.theavoxai.com/connections)** - connect WhatsApp numbers with a wizard of three or four steps, then rename, pause, resume, and delete them. Each number can also have a `wa.me/` link and an **Identity-Key Check** switch. Setup is covered step by step on [Setup](https://docs.theavoxai.com/connections/setup). - **[Coexistence sync](https://docs.theavoxai.com/connections/coexistence)** - keep using the WhatsApp Business App on the same number while Avox runs alongside it, with your chat history and contacts brought in. - **[Calling](https://docs.theavoxai.com/connections/calling)** - turn on WhatsApp Calling for a connected number. - **[Message forwarding](https://docs.theavoxai.com/connections/webhook-override)** - send customers' incoming messages to your own server as they arrive, signed with a signing secret you can rotate, with automatic retries, a **Send test event** button, a delivery log where you can **Resend** a message, and an automatic pause (with an email to Admins) if your endpoint keeps failing. - **[API keys](https://docs.theavoxai.com/connections/api-keys)** - keys for the [Avox API](https://docs.theavoxai.com/avox-api), each scoped to one connection, with a name, an optional description and who created it. Create a **live key** (`avx_live_`) that sends real messages, or a **test key** (`avx_test_`) that never sends anything. **Rotate** a key without losing its limits and choose how long the old one keeps working, **Test** it without sending, revoke it, and see its recent requests. Creating, rotating and revoking are confirmed with an emailed code. Avox flags a key that's used from a new place or behaves unusually. - **[API logs](https://docs.theavoxai.com/connections/api-keys#api-logs)** - every request made with your API keys on the **Sent** tab, and every message forwarded to your server on the **Received** tab, with filters, a details panel for each row, and **Export CSV**. - **[Health](https://docs.theavoxai.com/health)** and **[Logs](https://docs.theavoxai.com/logs)** - each connection's heartbeat, a live check straight from Meta, quality history and delivery rate, and every webhook Meta has sent your account. ## Templates Build WhatsApp message templates in a step-by-step wizard with a live phone preview, submit them to Meta, and follow their review status - see [Templates](https://docs.theavoxai.com/templates). - **[Create](https://docs.theavoxai.com/templates/create)** - Custom message, Catalogue, Calling permission request, and One-time passcode templates, with every Meta button type. - **[Library](https://docs.theavoxai.com/templates/library)** - start from Avox's own ready-made templates, or from Meta's pre-verified templates with no review wait. - **[Approval](https://docs.theavoxai.com/templates/approval)** - statuses, rejection reasons, editing, and status emails. - **[Insights](https://docs.theavoxai.com/templates/insights)** - sent, delivered, read, and clicked numbers from Meta. ## Flows and automation - **[Flows](https://docs.theavoxai.com/flows)** - forms that open inside WhatsApp. Start from a premade Flow or write the JSON yourself with a live preview, validate it with Meta, and publish in one click. Flows that need live data get a guided endpoint setup. - **[Automation](https://docs.theavoxai.com/automation)** - automated replies that run on their own. Pick a [trigger](https://docs.theavoxai.com/automation/triggers), lay out [actions](https://docs.theavoxai.com/automation/actions) on the visual [builder](https://docs.theavoxai.com/automation/builder), branch with conditions, and start from premade automations. Sends spend [credits](https://docs.theavoxai.com/automation/credits). ## Avox AI - **[Avox AI](https://docs.theavoxai.com/avox-ai)** Beta - the always-on automation layer of your dashboard. - **[Avox Avatar](https://docs.theavoxai.com/avox-avatar)** - the character reacting throughout the dashboard, with every mood explained. ## Team - **[Switchboards](https://docs.theavoxai.com/switchboard)** - your workspace. Run several, each with its own numbers, templates, and team, and switch between them from the Switchboard switcher. An Admin can [pause a Switchboard](https://docs.theavoxai.com/switchboard#pausing-a-switchboard) to stop everything while keeping all its data, and resume it any time. - **[Members and roles](https://docs.theavoxai.com/switchboard/members)** - what Admins and Managers can each do. Admins change a member's role from the **Role** picker (**Make Admin** or **Change to Manager**), give a Manager extra [permissions](https://docs.theavoxai.com/switchboard/members#permissions) or take some away, and remove members. Admins and Managers alike can **Leave Switchboard** from **Settings > Switchboard**, and a Switchboard always keeps at least one Admin. - **[Invites](https://docs.theavoxai.com/switchboard/invites)** - invite people and accept invitations. ## Plans and billing - **[Plans](https://docs.theavoxai.com/plans)** - every plan, feature, and limit, with live prices. - **[Billing](https://docs.theavoxai.com/billing)** - your subscription, payments, and usage. Pay Monthly, Yearly, or One-time. India accounts see amounts in rupees first, with the US dollar amount charged beside them. - **[Meta charges and payment status](https://docs.theavoxai.com/billing#meta-charges-and-payment-problems)** - what Meta charges for your messages, day by day (synced with Meta, or a live estimate), a reconciliation you can download, each number's Meta payment status with **Check again**, and **View Meta invoices**. See also [Pricing](https://docs.theavoxai.com/whatsapp-platform). - **[Automation credits](https://docs.theavoxai.com/automation/credits)** - unused plan credits [roll over](https://docs.theavoxai.com/automation/credits#credits-that-roll-over) when your plan renews, and you can [buy more](https://docs.theavoxai.com/automation/credits#buying-more-credits) any time. - **[Change plan](https://docs.theavoxai.com/billing/change-plan)**, **[Cancel](https://docs.theavoxai.com/billing/cancel)**, **[Invoices](https://docs.theavoxai.com/billing/invoices)**, and **[Coupons and gifts](https://docs.theavoxai.com/billing/coupons-and-gifts)** - including the gifts, perks and deals in [Settings > Offers](https://docs.theavoxai.com/billing/coupons-and-gifts#offers-in-your-dashboard). ## Settings, security, and privacy - **[Settings](https://docs.theavoxai.com/settings)** - your [profile](https://docs.theavoxai.com/settings/profile), your [business details](https://docs.theavoxai.com/settings/business), your Switchboard's team, **Usage** against your plan, your API keys, and the [emails](https://docs.theavoxai.com/emails) Avox sends. - **[Security](https://docs.theavoxai.com/security)** - [two-factor authentication](https://docs.theavoxai.com/security/two-factor) with an authenticator app (once it's on, every sign-in asks for your code before any page opens), [passkeys](https://docs.theavoxai.com/security/passkeys) for signing in without a password, your [active devices](https://docs.theavoxai.com/security/sessions), and [emailed codes](https://docs.theavoxai.com/security#emailed-codes-for-sensitive-actions) that confirm sensitive actions. - **[Compliance](https://docs.theavoxai.com/compliance)** and **[Data deletion](https://docs.theavoxai.com/data-deletion)** - retention settings, email preferences, exports, and deleting your data. ## Developers - **[Avox API](https://docs.theavoxai.com/avox-api)** - send WhatsApp messages from your own server with one endpoint and one key. Covers [authentication](https://docs.theavoxai.com/avox-api/authentication), [message types](https://docs.theavoxai.com/avox-api/messages), [idempotency](https://docs.theavoxai.com/avox-api/idempotency), [rate limits](https://docs.theavoxai.com/avox-api/rate-limits), [webhooks](https://docs.theavoxai.com/avox-api/webhooks), [testing](https://docs.theavoxai.com/avox-api/testing), the [go-live checklist](https://docs.theavoxai.com/avox-api/go-live), and [API errors](https://docs.theavoxai.com/api/errors). - **Integrations** - step-by-step guides for [Chatwoot](https://docs.theavoxai.com/integrations/chatwoot), [n8n](https://docs.theavoxai.com/integrations/n8n), [Make](https://docs.theavoxai.com/integrations/make), [Zapier](https://docs.theavoxai.com/integrations/zapier), [Node.js](https://docs.theavoxai.com/integrations/nodejs), [Laravel](https://docs.theavoxai.com/integrations/laravel), and [Shopify](https://docs.theavoxai.com/integrations/shopify). See [All integrations](https://docs.theavoxai.com/integrations). ```bash curl -X POST https://api.avox.com/api/messages/send \ -H "Authorization: Bearer $AVOX_API_KEY" \ -H "Content-Type: application/json" \ -d '{"to":"15551234567","type":"text","text":{"body":"Hello"}}' ``` ## Help, status, and updates - **[Support](https://docs.theavoxai.com/support)** - **Support & Feedback** in the dashboard: search the FAQ or open a support ticket. - **Notifications** - the bell in the dashboard header collects notices from the Avox team and anything that needs your attention, with **Mark all read**. - **[Error codes](https://docs.theavoxai.com/error-codes)** - every AVX code, what it means, and what to try. - **[Status page](https://docs.theavoxai.com/status-page)** and **[Reliability](https://docs.theavoxai.com/reliability)** - live service status with 90 days of history and every incident, including a [Meta / WhatsApp](https://docs.theavoxai.com/status-page#meta-whatsapp) section for the services Meta runs, and how Avox keeps messages delivered and in order. - **[Changelog](https://docs.theavoxai.com/changelog)** - what shipped, and when. Bigger news is posted on [Announcements](https://avox.com/announcements). ## Where to start [Get started](https://docs.theavoxai.com/getting-started) [Connect your first number](https://docs.theavoxai.com/walkthrough/connect-whatsapp) [See plans](https://docs.theavoxai.com/plans)