# Avox Docs

> Documentation for Avox, a WhatsApp Coexistence platform built on Meta's official Cloud API: connect your WhatsApp Business App, use the shared inbox, build automations, send messages with the API, and fix errors.

Avox connects a business's existing WhatsApp Business App to WhatsApp's Cloud API on the same number without losing chat history, and adds a shared inbox, automation (Avox AI), templates, Flows, calling, and analytics. This file lists every documentation page on the Avox docs site.

Each link below is the page's clean Markdown version; the same URL without `.md` (and `/` for `/index.md`) is the HTML page.

All pages as one Markdown document: https://docs.theavoxai.com/llms-full.txt. Product website: https://theavoxai.com/ (index: https://theavoxai.com/llms.txt). Live service status: https://api.theavoxai.com/status.

The Avox dashboard (https://app.theavoxai.com/) is a private, signed-in app: these docs describe it, but its pages and data are not public.

## Get started

- [Introduction](https://docs.theavoxai.com/index.md): What Avox is and how this site works
- [Getting started](https://docs.theavoxai.com/getting-started.md): Connect your first WhatsApp number
- [Why Avox](https://docs.theavoxai.com/why-avox.md): What Avox does well, feature by feature
- [All features](https://docs.theavoxai.com/features.md): Everything Avox itself adds around the WhatsApp platform
- [WhatsApp products](https://docs.theavoxai.com/products.md): The WhatsApp Business Platform capabilities Avox is built on

## Walkthroughs

- [Connect WhatsApp](https://docs.theavoxai.com/walkthrough/connect-whatsapp.md): A click-through, step-by-step version of the connection wizard
- [Create a template](https://docs.theavoxai.com/walkthrough/create-template.md): A click-through, step-by-step version of the template wizard
- [Create a Flow](https://docs.theavoxai.com/walkthrough/create-flow.md): A click-through, step-by-step version of the Flow wizard
- [Create an automation](https://docs.theavoxai.com/walkthrough/create-automation.md): A click-through, step-by-step version of the automation wizard

## Workspace

- [Overview](https://docs.theavoxai.com/overview.md): Your dashboard's home page - stats, charts, and alerts
- [Inbox](https://docs.theavoxai.com/inbox.md): Every conversation, visible to your whole team
- [Contacts](https://docs.theavoxai.com/contacts.md): Every phone number that's ever messaged you
- [Calls](https://docs.theavoxai.com/calls.md): Call history and requesting calling permission
- [Analytics](https://docs.theavoxai.com/analytics.md): Message volume, delivery, and response time over time

## Connections

- [Connections](https://docs.theavoxai.com/connections.md): Managing your connected WhatsApp numbers
- [Setup](https://docs.theavoxai.com/connections/setup.md): Every step of connecting a WhatsApp number to Avox
- [Coexistence sync](https://docs.theavoxai.com/connections/coexistence.md): What syncs between the WhatsApp Business App and Avox
- [Calling](https://docs.theavoxai.com/connections/calling.md): Turning on WhatsApp Calling for a connected number
- [Message forwarding](https://docs.theavoxai.com/connections/webhook-override.md): Send each new customer message to your own endpoint, signed
- [API keys](https://docs.theavoxai.com/connections/api-keys.md): Create, test, and revoke connection-scoped API keys
- [Health](https://docs.theavoxai.com/health.md): Connection status and a live check straight from Meta
- [Logs](https://docs.theavoxai.com/logs.md): Every webhook Meta has sent your account

## Templates

- [Templates](https://docs.theavoxai.com/templates.md): Approved WhatsApp message templates
- [Create](https://docs.theavoxai.com/templates/create.md): Build a template step by step and submit it to Meta
- [Library](https://docs.theavoxai.com/templates/library.md): Start from a ready-made template
- [Approval](https://docs.theavoxai.com/templates/approval.md): Template statuses, review, and what to do when one is rejected
- [Insights](https://docs.theavoxai.com/templates/insights.md): How each template is performing

## Flows and automation

- [Flows](https://docs.theavoxai.com/flows.md): Structured forms inside WhatsApp
- [Automation](https://docs.theavoxai.com/automation.md): Automated replies, keyword triggers, and premade flows
- [Builder](https://docs.theavoxai.com/automation/builder.md): The automation canvas, step by step
- [Triggers](https://docs.theavoxai.com/automation/triggers.md): What starts an automation
- [Actions](https://docs.theavoxai.com/automation/actions.md): Every action an automation can take
- [Credits](https://docs.theavoxai.com/automation/credits.md): How automation credits are counted and topped up

## Avox AI

- [Avox AI](https://docs.theavoxai.com/avox-ai.md): Your always-on WhatsApp teammate
- [Avox Avatar](https://docs.theavoxai.com/avox-avatar.md): The mascot avatar reacting throughout your dashboard - every mood, live

## Team

- [Switchboards](https://docs.theavoxai.com/switchboard.md): Your workspace - members, invitations, and general settings
- [Members and roles](https://docs.theavoxai.com/switchboard/members.md): What Admins and Managers can each do
- [Invites](https://docs.theavoxai.com/switchboard/invites.md): Inviting people to a Switchboard and accepting an invite

## Plans and billing

- [Plans](https://docs.theavoxai.com/plans.md): Starter, Growth, and Business - every feature and limit
- [Billing](https://docs.theavoxai.com/billing.md): Subscriptions, payments, and usage
- [Change plan](https://docs.theavoxai.com/billing/change-plan.md): Upgrading, downgrading, and switching billing cycle
- [Cancel](https://docs.theavoxai.com/billing/cancel.md): Cancelling a subscription and what happens next
- [Invoices](https://docs.theavoxai.com/billing/invoices.md): Invoices, receipts, and payment history
- [Coupons and gifts](https://docs.theavoxai.com/billing/coupons-and-gifts.md): Redeeming coupon codes and gifted plans

## Settings

- [Settings](https://docs.theavoxai.com/settings.md): Every settings tab at a glance
- [Profile](https://docs.theavoxai.com/settings/profile.md): Your name, email address, avatar, and connected sign-in accounts
- [Business](https://docs.theavoxai.com/settings/business.md): Your business name and billing address
- [Emails](https://docs.theavoxai.com/emails.md): Every email Avox sends and how to manage them

## Security and privacy

- [Security](https://docs.theavoxai.com/security.md): How Avox protects your account and data
- [Two-factor](https://docs.theavoxai.com/security/two-factor.md): Two-factor authentication and the sign-in verification step
- [Passkeys](https://docs.theavoxai.com/security/passkeys.md): Signing in with a passkey
- [Sessions](https://docs.theavoxai.com/security/sessions.md): Active devices and signing out everywhere
- [Compliance](https://docs.theavoxai.com/compliance.md): Retention settings, email preferences, and exports
- [Data deletion](https://docs.theavoxai.com/data-deletion.md): Deleting your account and data, and Meta deletion requests

## Help

- [Support](https://docs.theavoxai.com/support.md): FAQ search plus a real ticket system
- [Error codes](https://docs.theavoxai.com/error-codes.md): Every AVX-XXXX code - what it means and what to try

## Avox API

- [Avox API](https://docs.theavoxai.com/avox-api.md): Send WhatsApp messages from your own server with an Avox API key
- [Connect your server](https://docs.theavoxai.com/avox-api/connect-your-server.md): Build your own backend integration with Avox, start to finish
- [Authentication](https://docs.theavoxai.com/avox-api/authentication.md): API keys, the Authorization header, and connection scoping
- [Message types](https://docs.theavoxai.com/avox-api/messages.md): Every message type with request and response examples
- [Idempotency](https://docs.theavoxai.com/avox-api/idempotency.md): Retrying safely without sending a message twice
- [Rate limits](https://docs.theavoxai.com/avox-api/rate-limits.md): Limits, 429 responses, and how to retry
- [Webhooks](https://docs.theavoxai.com/avox-api/webhooks.md): Receive customer messages on your server, plus statuses and replies
- [Testing](https://docs.theavoxai.com/avox-api/testing.md): Testing a key and your integration safely
- [Go-live checklist](https://docs.theavoxai.com/avox-api/go-live.md): Everything to check before sending real traffic
- [API errors](https://docs.theavoxai.com/api/errors.md): Every Avox API error code - what it means and how to fix it

## WhatsApp and Meta

- [Meta concepts](https://docs.theavoxai.com/meta-platform.md): Business Portfolio, WABA, and verification, explained
- [Embedded Signup](https://docs.theavoxai.com/whatsapp/embedded-signup.md): Meta's sign-up window that connects your number
- [Coexistence](https://docs.theavoxai.com/coexistence-explained.md): The WhatsApp Business App and the Cloud API on one number
- [Accounts and numbers](https://docs.theavoxai.com/whatsapp/accounts-and-numbers.md): WhatsApp Business Accounts and phone numbers
- [Display names](https://docs.theavoxai.com/whatsapp/display-names.md): The business name customers see, and how Meta reviews it
- [Messaging window](https://docs.theavoxai.com/whatsapp/messaging-window.md): The 24-hour customer service window
- [Template categories](https://docs.theavoxai.com/whatsapp/template-categories.md): Marketing, Utility, and Authentication templates
- [Pricing](https://docs.theavoxai.com/whatsapp-platform.md): Meta's message pricing, and what's supported on each plan
- [Quality and limits](https://docs.theavoxai.com/whatsapp/quality-and-limits.md): Quality rating and messaging limits
- [Flows on WhatsApp](https://docs.theavoxai.com/whatsapp/flows.md): How WhatsApp Flows work on Meta's side
- [Calling on WhatsApp](https://docs.theavoxai.com/whatsapp/calling.md): How the WhatsApp Business Calling API works
- [Meta webhooks](https://docs.theavoxai.com/whatsapp/webhooks.md): The events Meta sends about your number
- [Meta error codes](https://docs.theavoxai.com/meta-error-codes.md): Meta's own error codes, distinct from Avox's AVX-XXXX codes

## Integrations

- [All integrations](https://docs.theavoxai.com/integrations.md): Every service Avox connects with, at a glance
- [WhatsApp Cloud API](https://docs.theavoxai.com/integrations/whatsapp-cloud-api.md): Meta's official API that every Avox connection runs on
- [Meta Embedded Signup](https://docs.theavoxai.com/integrations/embedded-signup.md): Connecting a number through Meta's own sign-up window
- [WhatsApp Business App](https://docs.theavoxai.com/integrations/whatsapp-business-app.md): Coexistence: the app on your phone and Avox on one number
- [WhatsApp Flows](https://docs.theavoxai.com/integrations/whatsapp-flows.md): Publishing Flows and connecting a Flow data endpoint
- [WhatsApp Calling](https://docs.theavoxai.com/integrations/whatsapp-calling.md): Business calling on your connected number
- [Message forwarding](https://docs.theavoxai.com/integrations/webhooks.md): Get new customer messages on your own server
- [Avox API](https://docs.theavoxai.com/integrations/avox-api.md): Send messages from your own systems with an API key
- [PayPal](https://docs.theavoxai.com/integrations/paypal.md): How plans are paid for through PayPal
- [Google sign-in](https://docs.theavoxai.com/integrations/google-sign-in.md): Signing in to Avox with a Google account
- [Facebook sign-in](https://docs.theavoxai.com/integrations/facebook-sign-in.md): Signing in to Avox with a Facebook account
- [Email](https://docs.theavoxai.com/integrations/email.md): The emails Avox sends, and managing your email preferences
- [Chatwoot](https://docs.theavoxai.com/integrations/chatwoot.md): Send WhatsApp messages from Chatwoot with the Avox API
- [n8n](https://docs.theavoxai.com/integrations/n8n.md): Send WhatsApp messages from n8n with the Avox API
- [Make](https://docs.theavoxai.com/integrations/make.md): Send WhatsApp messages from Make with the Avox API
- [Zapier](https://docs.theavoxai.com/integrations/zapier.md): Send WhatsApp messages from Zapier with the Avox API
- [Node.js](https://docs.theavoxai.com/integrations/nodejs.md): A plain Node.js webhook receiver and sender
- [Laravel](https://docs.theavoxai.com/integrations/laravel.md): A Laravel route and HTTP client calling Avox's API
- [Shopify](https://docs.theavoxai.com/integrations/shopify.md): Send WhatsApp messages from Shopify order events

## Status and reliability

- [Status page](https://docs.theavoxai.com/status-page.md): Live service status, incidents, and health checks for monitoring
- [Reliability](https://docs.theavoxai.com/reliability.md): How Avox keeps every message delivered and in order

## Updates

- [Changelog](https://docs.theavoxai.com/changelog.md): What shipped, when

## Avox website

- [Avox home](https://theavoxai.com/): Connect your WhatsApp Business App to the Cloud API without losing your chats or number. Avox adds a shared inbox, automation, an API and analytics.
- [Pricing](https://theavoxai.com/pricing): Simple Avox pricing by number of WhatsApp connections. Pay monthly, yearly or once, with a money-back guarantee and automation credits on every plan.
- [WhatsApp coexistence](https://theavoxai.com/whatsapp-coexistence): Keep using the WhatsApp Business app on your phone while Avox runs the Cloud API on the same number. How setup works, what syncs, and real use cases.
- [Avox AI](https://theavoxai.com/avox-ai): Rule-based WhatsApp automation (Beta): keyword and business-hours triggers, templates, Flows and tags in one visual builder, plus ready-made automations.
- [Avox API](https://theavoxai.com/api): Send WhatsApp messages from your own backend with a connection-scoped Avox API key. One endpoint, simple auth, and guides for Node.js, Laravel and n8n.
- [Compare](https://theavoxai.com/compare): Avox vs Dualhook, respond.io, WATI, 360dialog, Meta direct, BSPs and DIY tools - the WhatsApp Coexistence options compared on public facts.
- [FAQ](https://theavoxai.com/faq): Answers to common questions about Avox: how WhatsApp Coexistence works, connecting your number, billing, data security and support.
- [Announcements](https://theavoxai.com/announcements): New features, integrations, events and company news from the Avox team - the latest updates to our WhatsApp Coexistence platform, in one place.
- [Security](https://theavoxai.com/security): How Avox protects your WhatsApp data: database-enforced access rules, encrypted phone numbers, TLS everywhere, signed webhooks and PayPal-handled payments.
- [Contact](https://theavoxai.com/contact): Talk to the Avox team about plans, onboarding or your WhatsApp setup. A real person replies - use the form or email hello@theavoxai.com.
- [Avox website index (llms.txt)](https://theavoxai.com/llms.txt): Every public page on Avox
- [Avox status](https://api.theavoxai.com/status): Live health of every Avox service, incidents and 90 days of history

## Optional

- [Full documentation text](https://docs.theavoxai.com/llms-full.txt): Every page above in one Markdown file
- [Docs search (JSON)](https://docs.theavoxai.com/search.json?q=api+keys): Search every page by keyword; returns the best matching sections with links
- [Docs sitemap](https://docs.theavoxai.com/sitemap.xml)