# Avox Plans, Limits and Billing Options

> Starter, Growth and Business: every feature, every per-plan limit, the Yearly and One-time discounts, coupons, and changing plans.

Source: https://docs.theavoxai.com/plans

Avox has three plans - Starter, Growth and Business. Each one includes the shared inbox,
templates, Flows, automation and Avox AI. What changes between them is how much of each you get,
and a few features that larger plans add.

Everything on this page is read live from the same place [Avox pricing page](https://theavoxai.com/pricing)
reads it, so the cards, prices and limits below are always the ones you can buy today.

## The plans

Switch the tabs above the cards to see each billing option. Each card shows:

- **The plan name and its usage line** - how many WhatsApp numbers, automations and Switchboards
  the plan includes, and the automation credits for the billing option you picked. The credits
  figure changes with the tab, because each billing option grants a different amount.
- **The price** - always a whole number. Monthly and Yearly show the monthly payment ("/mo");
  One-time shows the single payment that covers the whole year ("/yr"). A struck-through price,
  when a card has one, is the regular price before a launch or promotional price.
- **The feature lines** - what the plan includes. By default a tick marks a line Starter also
  has, a sparkle marks an upgrade over Starter, and the Avox Avatar marks Avox AI.

## Billing options

Every plan can be paid three ways. The price of each option is worked out from the plan's monthly
price, rounded to a whole number:

- **Monthly** - the plan's monthly price, every month, with no minimum term. Cancel whenever you
  like.
- **Yearly** - a 12-month commitment, still billed monthly, with each payment
   off the monthly price. Cancelling before all 12 payments are made
  has a flat $8 (USD) early-cancellation fee; after that it carries on month to month with no fee.
  See [Cancel](https://docs.theavoxai.com/billing/cancel).
- **One-time** - the whole year in one payment,  off twelve
  monthly payments. It doesn't renew by itself.

Every plan comes with a 15-day money-back guarantee on its first payment - see
[Refunds](https://docs.theavoxai.com/billing#refunds).

> **Note**
>
> Every plan is paid through PayPal, in US dollars. Checkout always shows the exact amount you'll
> pay before you confirm it with PayPal.

## Limits on each plan

What each limit counts:

- **Switchboards you can own** - how many Switchboards (workspaces) you can be an Admin of. Every
  Switchboard where you're an Admin counts, including one you were invited to as an Admin;
  Switchboards where you're a Manager don't. See [Switchboards](https://docs.theavoxai.com/switchboard).
- **WhatsApp numbers** - connected numbers across every Switchboard where you're an Admin, added
  together. Only numbers that are actually connected count; one that's still being set up or was
  disconnected doesn't. See [Connections](https://docs.theavoxai.com/connections).
- **Templates, Flows and Automations per Switchboard** - each Switchboard gets its own allowance
  of each. See [Templates](https://docs.theavoxai.com/templates), [Flows](https://docs.theavoxai.com/flows) and [Automation](https://docs.theavoxai.com/automation).
- **Automation credits** - one credit is spent each time an automation sends a reply. Monthly and
  Yearly subscriptions get a fresh allowance every month (Yearly's is larger); a One-time
  purchase gets the whole year's allowance at once. See [Credits](https://docs.theavoxai.com/automation/credits).

One plan covers you everywhere: your plan lives on your first Switchboard and applies to every
Switchboard where you're an Admin. [Billing](https://docs.theavoxai.com/billing) shows how many of your WhatsApp numbers and
Switchboards are in use.

## What each feature means

## Coupons and gifts

A coupon takes money off the price of the billing option you choose - it always applies on top of
the Yearly or One-time discount, never instead of it. A coupon can be a percentage off, a fixed
amount off, or free, and it can cover just the first payment, a set number of payments, or every
payment. On a One-time purchase it applies once, to the single payment. The total after a coupon
is still a whole number.

Some coupons are applied for you automatically at checkout when you qualify; if more than one
fits, you get the one that saves you the most today. A coupon that makes the plan free activates
it straight away, with no payment step.

A gift is a plan the Avox team sets aside for you and sends by email with its own link and a
personal code. Accepting it takes you to checkout with the gift already applied. You can use one
code per purchase, and codes have no cash value. See
[Coupons and gifts](https://docs.theavoxai.com/billing/coupons-and-gifts) for redeeming either one.

## Upgrading and downgrading

- **Monthly or Yearly subscriptions** can move to any other plan from
  [Billing > Change plan](https://docs.theavoxai.com/billing/change-plan). PayPal usually asks you to approve the change;
  your plan switches as soon as PayPal confirms it, and your new limits apply from that moment.
- **The new price starts with your next payment.** There's no extra charge or credit for the rest
  of the current month.
- **Your billing option stays the same.** A Yearly subscription moves to the new plan's Yearly
  price (at today's Yearly discount); a Monthly one moves to its monthly price. To move between
  Monthly and Yearly, cancel and check out again on the option you want, or ask
  [Support](https://docs.theavoxai.com/support) to help.
- **One-time purchases** are paid up for the year - contact [Support](https://docs.theavoxai.com/support) to change plan.
- **A plan you've already cancelled** keeps working until the end of the period you paid for. To
  change plan in the meantime, subscribe to the new one - it replaces the old one straight away.

See [Change plan](https://docs.theavoxai.com/billing/change-plan) and [Cancel](https://docs.theavoxai.com/billing/cancel) for every step.

Prices, limits and any running discount are loaded live on the page: https://docs.theavoxai.com/plans