# Why Avox > What Avox does well for WhatsApp businesses - Coexistence, a shared inbox, automation, a developer API and honest visibility - feature by feature. Source: https://docs.theavoxai.com/why-avox Avox puts your WhatsApp Business number on Meta's official WhatsApp Cloud API while you keep using the WhatsApp Business App on your phone, then adds the tools a team needs around it. Here's what that gives you, with a link to the full details for each. ## Keep the number and the app you already use - **Coexistence on the same number.** Connect the WhatsApp Business App number your customers already know. The app keeps working on your phone, and Avox works alongside it, with your chat history and contacts brought in. See [Coexistence](https://docs.theavoxai.com/coexistence-explained) and [Coexistence sync](https://docs.theavoxai.com/connections/coexistence). - **A guided connection.** A four-step wizard walks you through Meta's own sign-up window, shows every screen before you see it, and checks your server's address before you go live. Leave halfway and **Resume setup** picks up where you stopped. See [Getting started](https://docs.theavoxai.com/getting-started) and [Setup](https://docs.theavoxai.com/connections/setup). - **Several numbers, several workspaces.** Run each brand, team or client in its own [Switchboard](https://docs.theavoxai.com/switchboard), with its own members, numbers, templates and automations. ## Work as a team - **One shared inbox** for every conversation on your connected numbers. See [Inbox](https://docs.theavoxai.com/inbox). - **Contacts** built from everyone who has messaged you. See [Contacts](https://docs.theavoxai.com/contacts). - **Roles that match how teams work** - Admins run the Switchboard and Managers handle the day-to-day. Admins can change anyone's role in a couple of clicks, and anyone can leave a Switchboard they no longer need. See [Members and roles](https://docs.theavoxai.com/switchboard/members). - **WhatsApp Calling history** in the same place as your messages, plus a one-click request for a customer's permission to call. See [Calls](https://docs.theavoxai.com/calls). ## Message customers the right way - **Templates with a live preview, a ready-made library and per-template insights**, synced with Meta so you always see each template's real review status. See [Templates](https://docs.theavoxai.com/templates). - **Flows** - forms your customers fill in without leaving WhatsApp, built from a premade starting point or your own design, with a preview as you build. See [Flows](https://docs.theavoxai.com/flows). - **Automation** - keyword triggers, conditions and premade automations on a visual canvas, with a clear monthly credit allowance. See [Automation](https://docs.theavoxai.com/automation). - **Avox AI** Beta - an always-on teammate inside your automations. See [Avox AI](https://docs.theavoxai.com/avox-ai). ## Built for developers too - **The Avox API** sends any WhatsApp message type from your own server with a key that's scoped to one connection, so a key can never send from another number. See [Avox API](https://docs.theavoxai.com/avox-api). - **Live and test keys.** A test key checks your requests and answers with a pretend result without sending anything, so you can build safely. Rotate a key with a grace period you choose, so your servers switch over without downtime. See [API keys](https://docs.theavoxai.com/connections/api-keys). - **Message forwarding** sends each new customer message to your own server as it arrives, signed, with retries and a delivery log. See [Message forwarding](https://docs.theavoxai.com/connections/webhook-override). - **API logs** show every request your keys made and every message forwarded to you, with filters and CSV export. See [API logs](https://docs.theavoxai.com/connections/api-keys#api-logs). - **Safe retries** with idempotency keys, so a network hiccup never sends a message twice. See [Idempotency](https://docs.theavoxai.com/avox-api/idempotency). - **Clear, stable error codes**, each with its own explanation and fix. See [API errors](https://docs.theavoxai.com/api/errors) and [Error codes](https://docs.theavoxai.com/error-codes). - **Works with the tools you already use** - call the Avox API from [n8n](https://docs.theavoxai.com/integrations/n8n), [Make](https://docs.theavoxai.com/integrations/make), [Zapier](https://docs.theavoxai.com/integrations/zapier) or your own code. See [All integrations](https://docs.theavoxai.com/integrations). ## See exactly what's happening - **Health** shows each connection's heartbeat, quality history and delivery rate, with a live check straight from Meta. See [Health](https://docs.theavoxai.com/health). - **Logs** keep every webhook Meta has sent your account. See [Logs](https://docs.theavoxai.com/logs). - **Analytics** charts message volume, delivery and response time. See [Analytics](https://docs.theavoxai.com/analytics). - **A public status page** shows the live state of every Avox service, with 90 days of history and every incident. See [Status page](https://docs.theavoxai.com/status-page). - **News as it happens** - the [Changelog](https://docs.theavoxai.com/changelog) lists what shipped and when, bigger news is posted on [Announcements](https://avox.com/announcements), and notices from the Avox team land in the dashboard's notification bell. ## Your account, protected - **Two-factor authentication** with an authenticator app - once it's on, every sign-in asks for your code before any page opens. See [Two-factor](https://docs.theavoxai.com/security/two-factor). - **Passkeys** for signing in with your device instead of a password, and **active devices** you can review. See [Passkeys](https://docs.theavoxai.com/security/passkeys), [Sessions](https://docs.theavoxai.com/security/sessions) and [Security](https://docs.theavoxai.com/security). - **Your data, your rules** - retention settings, email preferences, exports and deletion. See [Compliance](https://docs.theavoxai.com/compliance) and [Data deletion](https://docs.theavoxai.com/data-deletion). ## Pricing you can read - **Clear plans** and three ways to pay - Monthly, Yearly or One-time. See [Plans](https://docs.theavoxai.com/plans). - **Meta's message charges explained**, with a monthly estimate you can plan around. See [Pricing](https://docs.theavoxai.com/whatsapp-platform). Ready to try it? [Connect your first number](https://docs.theavoxai.com/getting-started).