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Auth & sessionThis discount code is only for certain countries, and this payment looks like it comes from a different one. This PayPal payment wasn't taken.
Some discount codes are only for customers in certain countries. Before taking the payment, Avox looks at several things together, such as the country of the PayPal account that pays, the country of your phone number and earlier payments, and where you're connecting from. Here they clearly pointed to a country the code doesn't cover. Nothing was charged, and the code wasn't used up.
Go back to checkout and remove the discount code, then pay without it.
Or pay with a PayPal account from a country the code covers.
If you are in a country the code is for, contact support at hello@theavoxai.com with this code.
Still stuck? Send AVX-1160 to hello@theavoxai.com along with what you were doing when it happened.