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WhatsApp connectionThat WhatsApp number is already connected to an Avox account. Disconnect it there first, then connect it again.
One WhatsApp number can be connected to only one Avox Switchboard at a time. This number is already connected to another Switchboard or account, so Avox didn't save a second connection. The number stays blocked until its connection is deleted from the Switchboard that holds it; deleting it frees the number in Avox immediately. Separately, a number that is still registered with another WhatsApp provider, or on another site's WhatsApp account, can also be refused by Meta itself. Avox can't see other providers.
Open Connections in the account or Switchboard that has this number and delete it there.
Come back here and connect it again.
If Meta still refuses it, remove the number from the other WhatsApp provider first.
If you can't find where it is connected, contact support at hello@theavoxai.com with this code.
Still stuck? Send AVX-3119 to hello@theavoxai.com along with what you were doing when it happened.