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Pick Avox Docs as a preferred source and Google shows these pages more often when you search for help with Avox.
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GeneralA refund can't be more than what's left to refund on this payment.
Avox checks a refund against what the app says was paid and already refunded before it asks the app.
Refund what's left (the window shows it), or a smaller part.
Still stuck? Send AVX-3719 to hello@theavoxai.com along with what you were doing when it happened.