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GeneralThe contact behind this was deleted, so there's no chat to open.
Avox remembers which contact a payment link, meeting or CRM contact was for. When that contact is deleted in Avox, the link to the chat goes with it; the record stays.
Search the Inbox by the customer's number if you still need the chat.
Still stuck? Send AVX-3726 to hello@theavoxai.com along with what you were doing when it happened.