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Pick Avox Docs as a preferred source and Google shows these pages more often when you search for help with Avox.
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GeneralPayments are paused for a short while, so nothing was charged and your plan hasn't changed. Please try again in a little while. The Avox status page shows when payments are back.
Avox has paused payments for everyone for a short while, usually during maintenance or while fixing a problem with payments. Nothing goes through a checkout while they are paused: starting a plan, changing plan and buying credits all wait, and nothing is charged. If you approved a PayPal subscription just as payments were paused, we cancel it at PayPal before anything is charged; if PayPal had already taken the first payment, your plan starts as normal. Renewals of a plan you already have carry on as usual, and you can still cancel.
Nothing to undo: you weren't charged and your plan is as it was.
Follow the Avox status page at https://status.theavoxai.com/ to see when payments are back.
Start the checkout, plan change or credit purchase again once they are.
If it lasts a long time, contact support at hello@theavoxai.com.
Still stuck? Send AVX-4010 to hello@theavoxai.com along with what you were doing when it happened.