Connect Calendly and the bookings people make on your Calendly pages show inside Avox, with their
invitees and meeting links. Your team can cancel a booking from Avox without switching apps.
Show your upcoming bookings, with each booking's invitees, time and meeting link.
Cancel a booking, with a reason the invitee sees. Calendly emails the invitee.
Get new and cancelled bookings as they happen, on paid Calendly plans.
Avox cannot:
Move a booking. Calendly does not let apps do that. The invitee reschedules from their own
Calendly email.
Start an automation or send a WhatsApp message when a booking arrives. The updates only keep
the Bookings page and the log up to date. No automation or Flow step uses Calendly.
Create a booking, or show past ones. The list starts from an hour ago and looks ahead.
Show other people's bookings. It shows the bookings of the Calendly account you connected.
A Calendly account. Connecting and viewing bookings work on any plan. Instant updates need a paid
Calendly plan.
Room in your plan for another app.
The Manage connected apps permission (Settings, then Switchboard) to connect,
reconnect and cancel bookings. Admins have it, and an Admin can give it to a Manager. Seeing
bookings needs See connected apps.
In the sidebar open Apps, then Calendly, and click Connect. The first screen lists what
Avox will be allowed to do. Click Continue, then Continue to Calendly.
2
Sign in and allow Avox
On Calendly's page, sign in to the account whose bookings you want to see, and allow Avox. Calendly
shows no separate permission boxes for Avox, so there is nothing to untick. You come back to Avox.
3
Check it worked
Avox shows that Calendly is connected, with the account's email. Click Open Calendly in Avox, or
See bookings.
Right after you connect, Avox turns on instant updates by itself. Nothing to set up in Calendly.
If the button says Coming soon, Avox's Calendly sign-in is not switched on yet (AVX-3682). If it is greyed out for another reason, hover it: your role lacks the permission (AVX-3707), the Switchboard has no plan (AVX-3706), or your plan's apps are all connected (AVX-3683).
Open Apps, then Calendly. The menu (tabs along the top on a phone) has Overview,
Bookings and Activity.
Overview: the status (Connected, Needs reconnecting or Having trouble), the
Calendly account, who connected it, when it last worked, the last problem with its code, and
Instant updates. That box says one of: Avox gets bookings as they happen; instant updates
need a paid Calendly plan (Avox still reads your bookings when you open the page); Calendly
already sends these updates to Avox; instant updates are not available for this account; or
Avox could not turn them on, so click Reconnect to try again. Test connection asks
Calendly whether it still accepts Avox's access.
Bookings: upcoming bookings in start order, with Load more for the next ones and
Refresh to read Calendly again. Open one for its time, meeting link, place, invitees, and
who cancelled it and why. Lists hide most of people's details, and the booking's own page shows
them to people who can see apps. Calendly's private reschedule and cancel links for invitees
are never passed on.
Activity: Usage (calls per day, success rate, speed, updates received) and Log
(every call Avox made and every update Calendly sent).
Open a booking that has not started and click Cancel booking. You can add a reason, up to 200
characters, and the invitee sees it. Calendly cancels the booking and tells the invitee. This
happens in Calendly itself and cannot be undone from Avox.
Example (made up). A customer writes in WhatsApp that they cannot make their consultation. Your
team opens Bookings, finds it, clicks Cancel booking, types a short reason and confirms. The
customer gets Calendly's cancellation email.
Avox makes at most 120 calls a minute per Switchboard to Calendly. Past that, calls are refused
with AVX-3695 until the minute passes. This never changes the status.
Each call to Calendly gives up after 10 seconds.
The list loads 20 bookings at a time, and a booking shows up to 50 invitees.
Avox renews Calendly's access by itself, so you do not sign in again unless access is removed.
Avox tries again when that is safe. Reading bookings and opening one are tried up to two more
times (after about 0.4 seconds, then 1.2 seconds) if Calendly is busy or cannot be reached. If
Calendly says how long to wait, Avox waits up to 5 seconds. Cancel booking is not
retried by Avox. If it fails, open the booking and check it before you try again. If it was
already cancelled, Avox says it cannot be cancelled now (AVX-3721).
The status changes only when it should. If Calendly stops accepting Avox's access, the status
becomes Needs reconnecting at once (AVX-3692). Five failed calls in
a row on Calendly's side make it Having trouble. One good call, or a passing Test
connection, puts it back to Connected by itself. A booking that cannot be cancelled,
Avox's own 120 a minute brake and a paused Switchboard do not count against it.
The call is logged.Activity keeps the time, the action, where it came from, the result,
the number of tries and Calendly's reason. Email addresses and phone numbers are masked, links
are cut to their address, and sign-in details are never kept.
Automations and Flows are not affected. No automation or Flow step uses Calendly, so none
can stop or skip because of it. Calendly being down only affects the Bookings page and
Cancel booking.
Pages show what Avox saved. If Calendly cannot be read, Bookings shows the bookings
Calendly told Avox about (AVX-3717), with the reason's code. On a free
Calendly plan Avox has none saved. Click Refresh later.
What happens to a booking. Avox never creates or changes a booking on its own. A cancel that
Calendly confirms is marked cancelled in what Avox saved. A cancel that fails leaves the booking as it was,
and the invitee is told only when Calendly cancels it. Updates that arrive twice are kept once.
Why does my free Calendly plan not get instant updates?
Calendly only allows apps to subscribe to updates on paid plans. Avox still reads your bookings
whenever you open Bookings. If you upgrade later, click Reconnect on Overview to turn
instant updates on.
Can Avox reschedule a booking?
No. Calendly does not let apps move a booking. Cancel it from Avox, or ask the invitee to
reschedule from their own Calendly email.
Does a new booking send my customer a WhatsApp message?
Not today. New bookings appear in Bookings and in the log, but they do not start an automation.
Why don't I see a colleague's bookings?
Avox shows the bookings of the Calendly account you connected. Connect with the account whose
bookings you want to see. Signing in with a different account while reconnecting is refused
(AVX-3703).