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Templates & automationMeta's request couldn't be unlocked with this number's key.
Every request is locked with the number's public key. None of Avox's keys for the number could unlock it, so Avox answered 421 and Meta fetches the key again.
If the number uses your own key, switch it back to Avox's.
Otherwise click Replace key in the Live data panel.
Still stuck? Send AVX-3543 to hello@theavoxai.com along with what you were doing when it happened.