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Pick Avox Docs as a preferred source and Google shows these pages more often when you search for help with Avox.
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Templates & automationThe Unsubscribed tag can't be renamed, recoloured or deleted.
Avox relies on the Unsubscribed tag to skip people who asked to stop marketing messages, so it can't be renamed, recoloured or deleted. You can still add it to or remove it from any contact.
Leave the tag as it is.
Remove it from a contact only if that person asked to get messages again.
Still stuck? Send AVX-3888 to hello@theavoxai.com along with what you were doing when it happened.