Business Settings

Your Switchboard's business name, billing contact, and billing address in Avox - every field, its limits, and how it syncs with checkout.

Settings > Business holds your business name and billing address. These are the same details checkout collects when you buy a plan - change them here and checkout uses the new ones; change them at checkout and they show up here.

Every member of the Switchboard can view and edit this tab, Admins and Managers alike (see Members and roles).

The tab always edits the Switchboard selected in the header. If you belong to several, switch Switchboards first, then open Settings > Business. If you aren't in any Switchboard yet, the tab says "You aren't part of a Switchboard yet. Create one to add your business details."

Fields#

Field	Required?	Limit	Notes
Business name	Yes	1 to 120 characters	Your registered business name. It's also the business name Avox shows in template and Flow previews.
Billing contact	No	Up to 120 characters	The person billing questions should go to.
Phone	No	Up to 20 characters	A billing phone number.
Address (line 1)	No	Up to 200 characters	Street address.
Address line 2 (optional)	No	Up to 200 characters	Building, landmark, and so on.
City	No	Up to 100 characters
State	No	Up to 100 characters
Postal code	No	Up to 20 characters
Country	No	Pick from the list	"Kept in sync with what you entered when buying your plan - changing it here updates the same billing address checkout uses, and vice versa."

Saving#

1
Edit the fields
A problem with a field shows under it - for example "Business name can't be empty" or "Business name is too long".
2
Click Save changes
You see "Business details updated". The change is recorded in the Switchboard's Activity log as "Updated Switchboard settings".

If saving fails you see AVX-3005 - check what you entered and try again.

How it connects to billing#

Checkout fills these fields from its Your details and Billing address steps, and starts from what's saved here next time.
The billing country decides how checkout displays prices: an address in India also shows rupee estimates next to the US dollar price. What PayPal charges is explained on Billing.
Your plan is billed through your billing Switchboard (the first one you joined), so that Switchboard's details are the ones used for your plan. See Invoices.

Business name vs. Switchboard name vs. WhatsApp name#

Name	Where you set it	Who sees it
Business name	Here	You and your team, on billing records and in template and Flow previews.
Switchboard name	Settings > Switchboard > General	You and your team, to tell Switchboards apart. See Switchboards.
WhatsApp display name	Meta, for each connected number	Your WhatsApp customers. See Display names.

Last updated 10 October 2026

Business Settings

Your Switchboard's business name, billing contact, and billing address in Avox - every field, its limits, and how it syncs with checkout.

Every member of the Switchboard can view and edit this tab, Admins and Managers alike (see Members and roles).

Fields#

Field	Required?	Limit	Notes
Business name	Yes	1 to 120 characters	Your registered business name. It's also the business name Avox shows in template and Flow previews.
Billing contact	No	Up to 120 characters	The person billing questions should go to.
Phone	No	Up to 20 characters	A billing phone number.
Address (line 1)	No	Up to 200 characters	Street address.
Address line 2 (optional)	No	Up to 200 characters	Building, landmark, and so on.
City	No	Up to 100 characters
State	No	Up to 100 characters
Postal code	No	Up to 20 characters
Country	No	Pick from the list	"Kept in sync with what you entered when buying your plan - changing it here updates the same billing address checkout uses, and vice versa."

Saving#

Edit the fields

A problem with a field shows under it - for example "Business name can't be empty" or "Business name is too long".

Click Save changes

You see "Business details updated". The change is recorded in the Switchboard's Activity log as "Updated Switchboard settings".

If saving fails you see AVX-3005 - check what you entered and try again.

How it connects to billing#

Checkout fills these fields from its Your details and Billing address steps, and starts from what's saved here next time.

The billing country decides how checkout displays prices: an address in India also shows rupee estimates next to the US dollar price. What PayPal charges is explained on Billing.

Your plan is billed through your billing Switchboard (the first one you joined), so that Switchboard's details are the ones used for your plan. See Invoices.

Business name vs. Switchboard name vs. WhatsApp name#

Name	Where you set it	Who sees it
Business name	Here	You and your team, on billing records and in template and Flow previews.
Switchboard name	Settings > Switchboard > General	You and your team, to tell Switchboards apart. See Switchboards.
WhatsApp display name	Meta, for each connected number	Your WhatsApp customers. See Display names.

Last updated 10 October 2026