Invoices and Payment History

Where to find your Avox invoices, receipts, and full payment history, what each entry and status means, and which emails you get.

Every payment you make for Avox produces an invoice, and every billing event - payments, renewals, refunds, failed charges, plan changes, cancellations - is recorded in your payment history. Both live in your dashboard; there's no separate billing portal to log in to.

Where to find them#

Where	What's there
Billing	The Invoices table, under your plan.
Billing > Manage subscription	Your subscription's details, then Payment history, then Invoices.

Both show the plan on your billing Switchboard (the first Switchboard you joined), whichever Switchboard you're currently viewing. Every member can open these pages.

What creates an invoice#

Invoices are created automatically - you never have to ask for one. One is made when:

The first payment of a Monthly or Yearly subscription goes through.
Every monthly renewal payment goes through.
A One-time payment for a full year is captured.
An early-cancellation fee is paid (see Cancel).
A business plan is paid through PayPal, or the Avox team marks a business plan as paid.
A free coupon or gift switches a plan on - a $0 invoice, alongside a Coupon or gift applied email (see Coupons and gifts).

A discount code, including one from a retention offer, simply lowers the amount on the invoice of the payment it's used on. Bonus credits and plans the Avox team adds for you directly don't create an invoice, because nothing is paid; they show in your payment history instead.

The Invoices list#

Each row shows the invoice number (like INV-000123, numbered in order), the date, the status (Paid, Refunded, Partly refunded) and the amount. With none yet, it says "No invoices yet."

Opening an invoice#

Click any invoice to open it in a large panel. It shows:

The invoice number, issue date and status.
The plan and billing cycle, and the period the payment covers.
Line items: the plan price, any Yearly or One-time discount, any coupon, tax, and the total. Refunds show as their own lines, with the net amount paid.
How it was paid (PayPal, a coupon, or recorded by the Avox team) and the payment reference.
Your billing details and Avox's details.

Two buttons sit at the top:

Download PDF opens your browser's print window with a clean, printable invoice. Choose Save as PDF to keep a copy.
Email me this invoice sends a copy to your own account email. You can send the same invoice again after 10 minutes.

Press Esc or click outside the panel to close it.

Payment history#

Billing > Manage subscription > Payment history lists every billing event, newest first. Wide rows scroll sideways on a phone.

Column	What it shows
Date	When it happened.
What	The kind of event (below), with the plan name under it.
Amount	The amount. Refunds show with a minus sign. Events with no money involved (like a plan change) show "-".
Status	Paid, Pending, Failed, Refunded, Partly refunded, Cancelled, or Voided ("-" for record-only events).
Invoice	The invoice reference the event produced. Click it to open the invoice.

Event types#

What	Meaning
Subscription payment	The first payment of a Monthly or Yearly plan.
Monthly renewal	A recurring monthly payment, on a Monthly or a Yearly plan.
One year, paid upfront	A One-time payment.
Early-cancellation fee	The $8 fee for cancelling a Yearly plan early.
Refund	Money returned to you through PayPal.
Payment didn't go through	A failed charge. See Failed payments.
Business plan payment	A payment for a custom business plan.
Plan added by Avox	The Avox team switched a plan on for you, or a free coupon or gift did.
Avox AI credits adjusted	The Avox team changed your credit balance.
Plan changed	Your subscription moved to another plan. No money moves at that moment.
Subscription cancelled	The plan was cancelled, or reached its end date.

With nothing yet, it says "No payments yet."

Emails about payments#

Email	When	Who gets it
Payment receipt	A Monthly or Yearly subscription becomes active after its first payment ("plan is active"), and on each renewal ("plan renewed").	The Switchboard's Owner
Payment failed	A renewal payment fails.	The Owner
Refund issued	A full or partial refund is made.	The person who paid
Plan changed	Your subscription moves to another plan.	The Admin who changed it
Cancellation confirmed	You cancel from Billing.	The Admin who cancelled
Coupon or gift applied	A free code or gift switches a plan on.	The person who used it
Plan ending soon / Plan ended	A plan that doesn't renew by itself (One-time, or from a free code or gift) is 7 days and 1 day from its end, then ends.	Every Admin
Subscription canceled	A cancelled plan reaches its end date.	Every Admin
Invoice copy	You press Email me this invoice on an invoice.	You

All of them are mandatory service emails - they can't be turned off in Compliance. Every email is listed on Emails.

Your billing details#

Your business name and billing address are the ones in Business - the same details you entered at checkout. Keep them up to date there.

Getting a copy or a correction#

To get a copy, open the invoice and use Download PDF or Email me this invoice. If something on an invoice looks wrong, open a ticket in Support under the Billing category with the invoice reference.

Last updated 12 October 2026