Search the Avox FAQ, open and follow up on support tickets, report bugs, reach the team directly, and share feedback from your dashboard.
Support & Feedback in your dashboard is where you find an answer yourself, reach a real person when you can't, and tell the team what could be better. Every member of a Switchboard can use it (it's the Use Support permission, on for Admins and Managers by default). Open it from Support & Feedback at the bottom of the sidebar, under Settings.
The page header says "Get help, report a problem, or share feedback about Avox - we usually reply" followed by the team's current reply time.
Under the header, a card lists how to reach the team: Email (hello@theavoxai.com), and - when the team has set them - Phone, WhatsApp, Hours, and We usually reply with the current reply time. Email, phone, and WhatsApp are links you can tap. These are the same details shown on avox.com and the status page, kept up to date by the Avox team.
You can also:
The FAQ tab is a searchable list of common questions.
Open the Tickets tab
Or click Open a ticket at the bottom of the FAQ.
Pick a category
General, Bug report, Connections, Inbox, Contacts & Calls, Templates & Flows, Automation (Beta), Compliance, Billing, Technical, Feedback, or Other.
Write a subject and message
Subject: up to 150 characters. Message: at least 10 and up to 4,000 characters - "as much detail as you can."
Click Submit ticket
You see "Ticket submitted - we usually reply" with the usual reply time, and the ticket appears in Your tickets.
The Open a ticket card sits next to Your tickets on the Tickets tab.
You get a Support request received email ("We got your request: your subject [T-4F2K9A]") with what you wrote, the ticket reference, and a link to the ticket. Mention that reference if you contact the team another way.
Include any AVX-XXXX code you saw, what you were doing, and which connection or page it was on. The
Error codes page explains each code.
Feedback is welcome too - a feature idea or "this feels clunky" is exactly what the Feedback category is for.
Pick Bug report when something in Avox is broken. The card becomes Report a bug and adds:
Click Send bug report. Bug reports are marked Urgent for the Avox team: they go to the top of the team's queue and the support team is emailed straight away. The ticket shows an Urgent badge in Your tickets. Only bug reports are marked urgent; you can't set a priority yourself.
Your tickets lists every ticket opened in this Switchboard, newest first, with its subject, category, priority (when it's Urgent), date, and status:
With none yet: "No tickets yet - open one to get started." Every member of the Switchboard can see and reply to its tickets, so a teammate can pick up a conversation.
Click a ticket to open its own page. At the top: All tickets (back to the list), the subject, its
status, category, priority, reference (T-...) and when it was opened. A bug report also shows its steps,
expected and actual result, page and browser. Below is the conversation: your original message, then
every reply in order - the team's replies are marked Avox Support, and yours show your name. Type in
Write a reply… (up to 4,000 characters) and click Send reply. To share a screenshot, paste a
link to it in your reply. Replying to a ticket the team has answered sets it back to
Open, so the team knows there's something new to read. Replying many times in a row shows "You're
replying too quickly - wait a minute and try again".
Each ticket has its own address (/support/tickets/...), so you can bookmark it or share it with a
teammate in the same Switchboard.
The dot and the bell notice clear as soon as you open the ticket. The ticket link in the email opens the ticket's own page.
Opening many tickets in a short time shows "You're opening tickets too quickly - wait a minute and try again."
Before opening a ticket about something that suddenly stopped working, check the Status page. If the Avox team is already working on a problem, it's posted there with updates as they happen. If everything shows green and it's still broken for you, open a ticket with the time it happened.
AVX-XXXX code: Error codes.Last updated