Dashboard Tours

The guided dashboard tour and each page's own short tour, led by your Avox Avatar: what they show, when page tours start by themselves, how Avox remembers what you've seen, and how to replay them.

Avox has two kinds of tour, both led by your own Avox Avatar:

• The dashboard tour: a short walk through the header and the main pages, about a minute long. You start it whenever you like.
• Page tours: a few steps about one page. Most pages have one. Each page shows you around once by itself, the first time you open it, and you can replay it any time with Show me around.

A tour points at one part of the screen at a time, with a short note beside it. Everything you've seen is saved to your account, so a tour you've finished on one device doesn't play again on another.

Moving through a tour#

Each step shows Step 2 of 8 (for example), a title and a short note, with a progress bar under it.

While a tour is open, the dashboard's own keyboard shortcuts wait until it closes, and Tab stays inside the tour's note. On a phone, the note docks at the top or bottom of the screen.

If your Avox Avatar can't find the part it wants to show on your screen just then, the note says so and the step still explains it. With Reduce motion on (Settings > Personalisation > Appearance), nothing slides or bounces.

The dashboard tour#

The dashboard tour covers what works before a WhatsApp number is connected. It moves between pages by itself, in this order:

The tour fits what you can do:

• Pages you can't open are left out: pages your role doesn't allow (see Members and roles) and pages switched off for your account.
• Your Switchboard is left out until you're in a Switchboard.
• If no number is connected and you can't open Connections, a step called A few rooms are still locked comes before the pages instead: it explains that Inbox, Contacts, Templates, Flows and more open once your Admin connects a WhatsApp number.

Pages that need a connected number (Inbox, Templates, Flows and the rest) aren't in the dashboard tour. Each has its own page tour instead.

Starting the dashboard tour#

The dashboard tour never starts by itself. Start it from any of these:

The tour's offer is the first card in the sidebar banner until you finish the tour. It shows only while Show the sidebar banner (Personalisation > Navigation) and Tips and hints (Personalisation > Blobatar) are both on. The X on that card hides the offer for good; Restart the tour or Reset all brings it back. With the offer hidden, or either setting off, the tour is still in the account menu, search and Personalisation.

The tour doesn't open over the onboarding chat, the Switchboard chooser, creating a Switchboard, or the two-factor sign-in step.

Stopping part way#

Closing the tour saves the step you were on. The sidebar banner then offers Carry on the tour and picks up there. Take the tour in the account menu or search always starts from the beginning.

Page tours#

A page tour explains one page in a few steps, and stays on that page. It only points at what's on your screen: steps for parts you can't see (no data yet, something your role doesn't allow, or a part that doesn't show on a phone) are left out. If nothing on the page can be shown yet, a single note says there isn't much to point at and to ask again once there's something there. Leaving the page ends its tour.

Pages with a tour#

Pages marked "Needs a number" have their tour only once a WhatsApp number is connected, because the page itself opens only then.

A page's tour is also left out if you can't open that page at all.

When a page tour starts by itself#

The first time you open a page with a tour, it starts by itself, once. It waits until:

• the dashboard tour has had its turn: you finished or closed it, hid its offer, switched the sidebar banner off, or the offer has been showing since an earlier visit (an hour or more ago, or a day),
• Tips and hints is on (Settings > Personalisation > Blobatar),
• the page has finished loading and settled, with nothing else open on top, and
• there are at least two things on the page for it to point at.

It waits a moment after the page opens. If you start clicking or typing first, it leaves you alone, and the Show me around button still offers it. If the page takes too long to load, it waits for your next visit.

Starting a page tour yourself#

Until you've seen a page's tour, a small dot pulses on its Show me around button and its label reads "New here? I'll show you around" (with Reduce motion on, the dot stays still). The dot shows only while Tips and hints is on.

How Avox remembers what you've seen#

Your tour progress is saved to your account, so it's the same on every device you sign in on:

• The dashboard tour: the step you reached (for Carry on the tour), whether you finished it, and whether you closed it early.
• Page tours: which page tours you've seen, and when. A page tour counts as seen as soon as it opens, whether it started by itself or you started it, even if you close it straight away.

Each page tour starts by itself only once. After that it plays only when you ask.

Seeing the tours again#

Open Settings > Personalisation > Tour and reset:

You never need to reset anything to replay one page's tour: click Show me around on that page.

Fewer tours#

• Turn off Tips and hints (Settings > Personalisation > Blobatar). Page tours stop starting by themselves, the dot on Show me around goes, and the tour's offer leaves the sidebar banner. You can still start any tour yourself.
• Turn off Show the sidebar banner (Settings > Personalisation > Navigation) to remove the whole card under the sidebar, the tour's offer included.
• Finish the dashboard tour once and its offer leaves the sidebar banner for good.

See Personalisation for every setting.

Related#

Last updated 6 November 2026