Plans, limits and billing options

Avox has three plans - Starter, Growth and Business. Each one includes the shared inbox, templates, Flows, automation and Avox AI. What changes between them is how much of each you get, and a few features that larger plans add.

Everything on this page is read live from the same place Avox pricing page reads it, so the cards, prices and limits below are always the ones you can buy today.

The plans#

Switch the tabs above the cards to see each billing option. Each card shows:

• The plan name and its usage line - how many WhatsApp numbers, automations and Switchboards the plan includes, and the automation credits for the billing option you picked. The credits figure changes with the tab, because each billing option grants a different amount.
• The price - always a whole number. Monthly and Yearly show the monthly payment ("/mo"); One-time shows the single payment that covers the whole year ("/yr"). A struck-through price, when a card has one, is the regular price before a launch or promotional price.
• The feature lines - what the plan includes. By default a tick marks a line Starter also has, a sparkle marks an upgrade over Starter, and the Avox Avatar marks Avox AI.

Billing options#

Every plan can be paid three ways. The price of each option is worked out from the plan's monthly price, rounded to a whole number:

• Monthly - the plan's monthly price, every month, with no minimum term. Cancel whenever you like.
• Yearly - a 12-month commitment, still billed monthly, with each payment 10% off the monthly price. Cancelling before all 12 payments are made has a flat $8 (USD) early-cancellation fee; after that it carries on month to month with no fee. See Cancel.
• One-time - the whole year in one payment, 12% off twelve monthly payments. It doesn't renew by itself.

Every plan comes with a 15-day money-back guarantee on its first payment - see Refunds.

Limits on each plan#

What each limit counts:

• Switchboards you can own - how many Switchboards (workspaces) you can be an Admin of. Every Switchboard where you're an Admin counts, including one you were invited to as an Admin; Switchboards where you're a Manager don't. See Switchboards.
• WhatsApp numbers - connected numbers across every Switchboard where you're an Admin, added together. Only numbers that are actually connected count; one that's still being set up or was disconnected doesn't. See Connections.
• Templates, Flows and Automations per Switchboard - each Switchboard gets its own allowance of each. See Templates, Flows and Automation.
• Automation credits - one credit is spent each time an automation sends a reply. Monthly and Yearly subscriptions get a fresh allowance every month (Yearly's is larger); a One-time purchase gets the whole year's allowance at once. See Credits.

One plan covers you everywhere: your plan lives on your first Switchboard and applies to every Switchboard where you're an Admin. Billing shows how many of your WhatsApp numbers and Switchboards are in use.

What each feature means#

Coupons and gifts#

A coupon takes money off the price of the billing option you choose - it always applies on top of the Yearly or One-time discount, never instead of it. A coupon can be a percentage off, a fixed amount off, or free, and it can cover just the first payment, a set number of payments, or every payment. On a One-time purchase it applies once, to the single payment. The total after a coupon is still a whole number.

Some coupons are applied for you automatically at checkout when you qualify; if more than one fits, you get the one that saves you the most today. A coupon that makes the plan free activates it straight away, with no payment step.

A gift is a plan the Avox team sets aside for you and sends by email with its own link and a personal code. Accepting it takes you to checkout with the gift already applied. You can use one code per purchase, and codes have no cash value. See Coupons and gifts for redeeming either one.

Upgrading and downgrading#

• Monthly or Yearly subscriptions can move to any other plan from Billing > Change plan. PayPal usually asks you to approve the change; your plan switches as soon as PayPal confirms it, and your new limits apply from that moment.
• The new price starts with your next payment. There's no extra charge or credit for the rest of the current month.
• Your billing option stays the same. A Yearly subscription moves to the new plan's Yearly price (at today's Yearly discount); a Monthly one moves to its monthly price. To move between Monthly and Yearly, cancel and check out again on the option you want, or ask Support to help.
• One-time purchases are paid up for the year - contact Support to change plan.
• A plan you've already cancelled keeps working until the end of the period you paid for. To change plan in the meantime, subscribe to the new one - it replaces the old one straight away.

See Change plan and Cancel for every step.